Adriano Bratti
Kew
Summary
A seasoned hospitality professional, I leveraged strong multitasking and leadership skills in varies italian bar to enhance customer satisfaction and streamline operations. Mastering in mixology and bar management, I boosted revenue and customer loyalty through innovative menu development and efficient team training. My approach consistently delivers high-quality service and operational excellence.
Learning and improving craft flair movement to improve my ability and esthetic service.
RSA VIC CERTIFICATE
Overview
15
15
years of professional experience
Work History
Bar Manager
CAFFE CENTRALE
09.2023 - 02.2025
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
Restaurant Bar Owner
Coyote Ugly
04.2015 - 07.2023
- Established efficient workflow processes between kitchen staff members which reduced wait times during peak hours.
- Increased customer satisfaction by implementing innovative menu items and enhancing overall dining experience.
- Enhanced employee performance through regular feedback sessions, performance evaluations, and recognition of accomplishments.
- Optimized seating arrangements based on reservations data to maximize guest comfort during busy periods.
- Boosted restaurant revenue with effective marketing strategies, including social media promotion and local advertising.
- Expanded bar offerings to include craft beers and specialty cocktails tailored to customer preferences.
- Developed a loyal customer base through consistent delivery of high-quality food, beverages, and service.
- Analyzed sales data regularly in order to make informed decisions about menu offerings based on popularity trends.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Bar Waiter
Veneto Club
12.2012 - 12.2013
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Assisted in event planning efforts for private parties or special occasions held at the bar venue.
Carpet Installer
Floor Covering
01.2012 - 12.2012
- Enhanced customer satisfaction by providing high-quality carpet installation services.
- Exceeded customer expectations through meticulous attention to detail during carpet fitting and seaming processes.
- Removed existing flooring materials and prepared area for installation of new products.
- Laid or repaired tile to meet small-scale and large-scale project requirements.
- Improved efficiency of carpet installations by mastering the use of various tools and equipment.
Bartender
Hotel & Resort
04.2011 - 10.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Hotel & Resort
11.2010 - 03.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bar Waiter
Tenda Bar
05.2010 - 09.2010
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
Education
High School Diploma -
I.T.I.S Kennedy
Friuli Venezia Giulia 08-2009
Skills
- Customer service
- Strong multitasking
- Team leadership
- Problem-solving
- Fluency in italian
- Mixology
- Food safety regulations
- Bar management
- Bartending
- Craft cocktail preparation
- Organization
- Teamwork
Languages
Italian
Bilingual or Proficient (C2)
Timeline
Bar Manager
CAFFE CENTRALE
09.2023 - 02.2025
Restaurant Bar Owner
Coyote Ugly
04.2015 - 07.2023
Bar Waiter
Veneto Club
12.2012 - 12.2013
Carpet Installer
Floor Covering
01.2012 - 12.2012
Bartender
Hotel & Resort
04.2011 - 10.2011
Bartender
Hotel & Resort
11.2010 - 03.2011
Bar Waiter
Tenda Bar
05.2010 - 09.2010
High School Diploma -
I.T.I.S Kennedy
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