COMFORT DABRI
Ho
Summary
Proven leader in hospitality management, notably at Ho Teaching Hospital, where I significantly enhanced customer service ratings. Expert in staff training and development, I foster teamwork and leadership across departments, ensuring adherence to health and safety compliance. Achievements include optimizing operational efficiency and maintaining high levels of guest satisfaction through innovative service quality improvements.
Overview
11
11
years of professional experience
Work History
HOSPITALITY MANAGER (HOUSEKEEPING UNIT)
HO TEACHING HOSPITAL
2021.10 - Current
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Maintained consistent positive customer feedback.
SENIOR CATERING OFFICER
HO TEACHING HOSPITAL
2015.10 - 2018.10
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Evaluated customer needs and feedback to drive product and service improvements.
HOUSEKEEPING SUPERVISOR
EUSBETT HOTEL
2014.10 - 2015.07
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Adhered to safety protocols by enforcing proper equipment usage.
- Trained and mentored new staff on cleaning and safety protocols.
HOUSEKEEPING SUPERVISOR
GOLDEN TULIP HOTEL
2013.09 - 2014.07
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
Education
Bachelor of Technology - HOSPITALITY AND TOURISM MANAGEMENT
HO TECHNICAL UNIVERSITY
HO07.2021
HIGHER NATIONAL DIPLOMA - HOTEL,CATERING AND INSTITUTIONAL MANAGEMENT
TAKORADI POLYTECHNIC
TAKORADI09.2014
Skills
- Staff Training and Development
- Health and safety compliance
- Complaint Handling
- Eco-friendly Practices
- Teamwork and Leadership
- Customer Service
Timeline
HOSPITALITY MANAGER (HOUSEKEEPING UNIT)
HO TEACHING HOSPITAL
2021.10 - Current
SENIOR CATERING OFFICER
HO TEACHING HOSPITAL
2015.10 - 2018.10
HOUSEKEEPING SUPERVISOR
EUSBETT HOTEL
2014.10 - 2015.07
HOUSEKEEPING SUPERVISOR
GOLDEN TULIP HOTEL
2013.09 - 2014.07
Bachelor of Technology - HOSPITALITY AND TOURISM MANAGEMENT
HO TECHNICAL UNIVERSITY
HIGHER NATIONAL DIPLOMA - HOTEL,CATERING AND INSTITUTIONAL MANAGEMENT
TAKORADI POLYTECHNIC
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