Hugo Furcal De Leon
Customer Service Expert
Castelfranco Veneto
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Team Manager Chat Customer Service
Alorica Inc
11.2023 - 06.2024
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Chat Customer Service/Sales
Alorica Inc
05.2022 - 10.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong product knowledge, enabling effective recommendations that met customer needs and preferences.
Customer Service ( Tech Support )
Teleperformance DR
06.2019 - 02.2021
- Monitored trends in customer complaints, identifying areas for improvement in both processes and employee training.
- Improved client retention rates by providing attentive support and timely follow-up on inquiries.
- Developed comprehensive understanding of company policies and procedures to effectively assist customers with diverse requests.
Customer Service Representative
Continuum GBL
10.2016 - 05.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Centro Educativo Nuevo Renacimiento
Santo Domingo, Dominican Republic 08.2011 - 05.2016
Skills
Active listening
Adaptability
Collaboration
Computer
Creativity
Customer Service
Teamwork
Self discipline
Personal Information
- Date of Birth: 09/10/97
- Gender: Male
- Nationality: Citizen of the Dominican Republic
References
Giorgia Longato, Operational Manager, Alorica Inc, +18296824385, giorgia111198@gmail.com
Timeline
Team Manager Chat Customer Service
Alorica Inc
11.2023 - 06.2024
Chat Customer Service/Sales
Alorica Inc
05.2022 - 10.2024
Customer Service ( Tech Support )
Teleperformance DR
06.2019 - 02.2021
Customer Service Representative
Continuum GBL
10.2016 - 05.2019
High School Diploma -
Centro Educativo Nuevo Renacimiento
08.2011 - 05.2016
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