Serena Bonan
Silea
Summary
Inside Sales Intern with proven expertise in sales processes and exceptional customer service skills, honed at INglass Spa and Univar Spa. Equipped with strong problem-solving abilities, willingness to learn, and efficient communication skills.
Ready to embrace new challenges and advance organizational objectives with commitment and enthusiasm.
Willingness to take on added responsibilities to meet team goals. Proficient in INFOR LN 10.3, Microsoft Dynamics CRM, and Salesforce.
Overview
15
15
years of professional experience
Work History
Inside Sales Intern
INglass Spa
10.2016 - Current
- Process purchase orders promptly, ensuring accuracy in documentation and compliance with company policies.
- Support sales representatives by preparing accurate quotes.
- Support logistic and planning offices in order to meet customer's requirements.
- Draft shipping documents and invoices.
- Answer customer service line phone system and direct calls to optimize office communications.
- Support customer in technical, financial and logistic requests.
- Update and maintain confidential databases and records.
- Manage mail and both incoming and outgoing correspondence.
- Software: INFOR LN 10.3, Microsoft Dynamics CRM, Microsoft Office.
- Currently working on the INFOR LN update to the cloud version.
Inside Sales Intern
Univar Spa
01.2010 - 07.2016
- Sales orders and data entry.
- Increased customer engagement by providing tailored product recommendations and information.
- Conducted market research to identify new opportunities for expanding the company''s client base.
- Assisted the salesman in meeting sales targets by proactively reaching out to potential clients or new projects through phone calls and emails.
- Project definition budget.
- Supported outside sales representatives by scheduling appointments and preparing relevant materials for meetings.
- Supported the customer in logistic and financial requests.
- Software: Salesforce.
Education
English Communication
ELT Studio
Course At INglass Spa2024
Public Speaking
ELT Studio
At INglass Spa2023
Degreee in Literature And Foreign Languages - Modern Literature
Università Cà Foscari
Venezia07.2009
Skills
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Customer Relationship Management (CRM)
- Task Prioritization
- Sales processes
- Professionalism
- Time management abilities
- Written Communication
Languages
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Inside Sales Intern
INglass Spa
10.2016 - Current
Inside Sales Intern
Univar Spa
01.2010 - 07.2016
English Communication
ELT Studio
Public Speaking
ELT Studio
Degreee in Literature And Foreign Languages - Modern Literature
Università Cà Foscari
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